At Petra Creations Pvt. Ltd., we understand how important it is for your special gifts to arrive safely and on time. That’s why we are committed to providing reliable and efficient shipping services to ensure a smooth delivery experience.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it within 2 to 3 business days. During this period, we carefully inspect and prepare your items for shipment, ensuring the highest quality standards. Please note that during peak seasons, holidays, or promotional sales, processing times may be extended due to increased demand.
Shipping Methods and Charges
We offer a variety of shipping options to suit your needs, including standard shipping and express shipping. Shipping fees and estimated delivery times vary based on the shipping method you select and your delivery location. Shipping charges will be calculated and displayed at checkout before you complete your purchase.
Estimated Delivery Time
Estimated delivery times are provided at checkout and depend on your location and chosen shipping method. Please keep in mind that these are approximate timelines and may be affected by factors outside our control, such as weather conditions, public holidays, or logistical delays.
International Shipping
Petra Creations Pvt. Ltd. proudly ships orders worldwide. For international shipments, shipping rates and estimated delivery times will be calculated based on the destination country and displayed during checkout. International orders may be subject to customs duties, taxes, and import regulations specific to the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.
Order Tracking
To help you stay informed, we provide a tracking number via email as soon as your order has been dispatched. You can use this tracking number on the carrier’s website to monitor the progress of your shipment from our warehouse to your doorstep.
Shipping Delays and Exceptions
While we strive to meet the estimated delivery timelines, some delays can occur due to reasons beyond our control, such as customs clearance procedures, adverse weather conditions, strikes, or transportation disruptions. We appreciate your patience and understanding in such situations and recommend tracking your shipment regularly for updates.
If your shipment is significantly delayed or lost, please contact our customer support team promptly, and we will work with the carrier to resolve the issue as quickly as possible.
Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. Petra Creations Pvt. Ltd. cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions or concerns regarding your order shipment or delivery, please do not hesitate to contact us:
Email: orders@petragifts.com
Phone: +91 85903 99899
We are here to assist you and ensure your gifting experience is seamless and enjoyable.